Refund, Cancellation & Return Policy

At Spark by SM, we are committed to providing exceptional quality and service. To ensure a seamless shopping experience, please review our policy below:

Refund & Return

We do not offer refunds or returns for any purchases.

Exchange

If you receive a damaged item, please contact us within 3 days of receiving your order to arrange an exchange.

Cancellation

Orders cannot be canceled once placed. We kindly ask that you carefully review your order before completing your purchase.

Complimentary Alteration

To ensure your satisfaction, we offer one free alteration per product (excluding shipping costs). If you require an alteration for sizing or any other reason:

  • Contact our customer support team for assistance.
  • Please note that shipping costs related to alterations are the customer’s responsibility.

Policy Updates

This policy is effective as of 11 December 2024 and is subject to updates or revisions. We encourage you to revisit our policies periodically for any changes.

For inquiries or assistance, please contact us:

 

Thank you for choosing Spark by SM!